Comments on: Dell, Best Buy outlook darkens

By: Robert Howard, Wexford, PA

Robert Howard, Wexford, PA — Mon, 29 Sep 2008 15:44:20 +0000

All one needs to know is that when my three Dell PCs crash (and they all have)my backup is my ten year Gateway Desktop. Each PC has on at least one occasion cost me about three days to get it (Dell warranty covered)fixed and working and another several days to restore my files from Dell’s Data Safe off-line back up.

This is no way to run a business especially when there are alternatives.

By: chidino, St. Charles, IL

chidino, St. Charles, IL — Mon, 22 Sep 2008 20:53:56 +0000

Larry, nice of you to step to the plate regarding Dell — but your comment on call centers correctly identifies SALES centers as being in the US. Sure, THERE, Dell doesn’t want misunderstandings; but try to get American-based tech support? Hardly. Plus, for those (obviously, most of the folks reading this article) who have technical knowledge, starting every tech call with idiot newbie questions and then refusing to adapt to match the expertise of the end user/customer? I have spent HOURS (literally hours) with Dell just trying to get someone competent/knowledgeable enough to handle my specific question. That’s bad business, no matter how you put it.

By: Larry, Nashville

Larry, Nashville — Thu, 18 Sep 2008 19:09:40 +0000

lots of uninformed posts on here. ALL of Dell’s sales call centers are in the US.

NO shipping at dell costs $40. I smell jealous BS. (its $8, $25, $50)

Comparing Apple and Dell doesnt make a whole lot of sense quite yet. Q2 revenue, Dell 16.4 billion vs Apple’s 7.5 billion. they arent on the same level

By: Windows blows, lafayette la

Windows blows, lafayette la — Thu, 18 Sep 2008 03:36:35 +0000

Buy a mac then bishop

By: rick bishop, hayden idaho

rick bishop, hayden idaho — Thu, 18 Sep 2008 01:18:48 +0000

i own 2 dell laptops im shopping for a 3rd lap top now way in this world am i going to buy a dell. im done dealing with non enlish customers service reps.and best buy customer service is also a joke

By: Alex Trumbull CT

Alex Trumbull CT — Thu, 18 Sep 2008 01:08:35 +0000

I agree with most of the above comments, terrible customer service, poor english skills. I have a Dell desktop and one Dell laptop, plus 2
others laptops, Toshiba and Fujitsu. Both Dell crashed a couple of times, major problems to get them fixed, hours on the phone…etc… Will we buy anew Dell, certainly not!

By: jack, phoenix, AZ

jack, phoenix, AZ — Wed, 17 Sep 2008 20:53:47 +0000

I wouldn’t buy a Friggin Dell if they were the only Manufacturer. Lousy product and even worse customer service. I hope Michael Dell loses his shirt.

By: Tony - Boston, MA

Tony - Boston, MA — Wed, 17 Sep 2008 15:05:25 +0000

Dell is a bane to technological innovation, and if (when) they go under it will be one of the happiest days of my life.

By: York PA

York PA — Wed, 17 Sep 2008 14:50:24 +0000

OH REALLY now??

I spoke with DELL yesterday. I need a new home computer for graphics and publications work, plus the usual home use stuff.

They were $200+ more than their competitor (HP), and I asked if they would kick-in shipping for free instead of also charging me $40 for it.
That was all I needed to do the deal.

Their response?
“OH now, if I go to my Manager and ask him for free shipping for you, he will be very upset with me. I can’t do that.” (Hmmm, sure sounds like the old “Used Car Sales Manager” line!).

So DELL lets $40 stand in the way of a new sale to an EXISTING customer with 3 other DELL machines.

DELL continues to forget: It’s not about finding NEW customers, it’s all about KEEPING the long-time customers you have.

Cya DELL – Don’t let the door hit ya where the Good Lord split ya!

Unreal, Mr. Dell needs to re-examine his sales organization.

By: B J Edis. Prosperity, SC

B J Edis. Prosperity, SC — Wed, 17 Sep 2008 05:19:31 +0000

Dell would do much more business selling extended warranties, etc., to American customers if the sales people were Americans, instead of Indians with unintelligable accents. They can’t expect Americans to buy products from companies who keep outsourcing American jobs.

By: Bruce Dallas Texas

Bruce Dallas Texas — Wed, 17 Sep 2008 03:20:19 +0000

Serves you right Dell, your getting exactly what you deserve! Your pc’s are junk, you outsource your Call center to India with poor english skills, and your greedy financing at over 20% interest rates is why your having problems. Now you have to sell your manufacturing plants in the usa because your so greedy to let the malaysians build them instead of having american workers interests in mind. Dude’s got a Gateway NOW

By: James Donald, Kansas City, MO

James Donald, Kansas City, MO — Wed, 17 Sep 2008 02:01:21 +0000

Don’t know if this can be blamed soley on the economy…

I would call this the Vista aftermath… Not many people are buying computers–I think largely because of Vista.

When Microsoft prematurely discontinued XP and started cramming Vista down people’s throat, most everyone and every business I know responding by simply and abruptly halting all new PC purchases.

Dell, HP, going way down is just a ripple effect.

It’s not just the economy–Mac sales, and profits are up, way up.