I’m not convinced you do right now. And, I grow more and more upset for every minute erroneous charges sit on my credit card accruing interest & I have to do things like crawl the web looking for your name & mailing address!!!!

I’ve been with Sprint since 1998. Feels like our love fest is growing to a hasty close!!!!!

Let’s see, Bob…..

I could write a book on my nightmare customer service experience with Sprint.

I’ll give you the short version:

1) I made the mistake of buying a Blackberry from a Sprint
telemarketer. I travel extensively, and was in need of a new phone so I was actually glad the guy called. He told me that Sprint was offering a special price with rebates galore. Hey, Sign me up! I purchased the phone using a Visa card. The phone I ordered was the wrong one so I went to the Sprint store to exchange it for an upgraded Blackberry World Phone. The store didn’t have one in stock, however the clerk kindly handed me their phone to order it from another department. The clerk then did an exchange using my Visa at the cash register, and I my new phone arrived at my home two days later. Cool.

2) Since I’m not exactly a tech-savvy phone genius, I returned to the Sprint store to get some help setting up my new Blackberry. They were marginally helpful; however they got me fixed up nonetheless.

3) I chose the Blackberry World Phone because as I said, I travel extensively. I was leaving for China in a few days and just as I do every month, I dial *3 to pay my Sprint bill. I was a bit shocked when the lovely robo-woman told me that my new balance was $1100.00! As I said, I purchased one phone, exchanged it for another, all on my Visa card. My normal phone bill is around 100.00 per month, and now I’m looking at an $1100.00 phone bill. I called “customer service” immediately to get to the bottom of it.

Oh my God! I spent two days, and a total of 9 hours on the phone dealing with one idiot after another. In two days, I spoke with 29 different people. I was hung up on, mysteriously disconnected with, put on perma-hold, and treated like dirt by these evil mutants employed by Sprint. I was yelled at, threatened, called a liar, insulted in a half a dozen other ways, and still nobody could figure out why my phone bill was $1100.00.

I had only two days to go until I’m on a plane for China, and I’m going through a living hell with Sprint! I was only in the US for a total of four days in between trips abroad. Time that I could have spent with family or friends was consumed by having to deal with Sprint “customer service”.

On the third day, I return to the Sprint store to try to resolve the issue. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the “King of Sprint”, or whatever. The guy was very pleasant, and tried to help me unravel the whole mess. Turns out, I was charged for three phones. They charged my Visa bill, and there were overlapping charges on my Sprint bill. He credited me for part of the damage; however I was told that the credit for $700.00 on my Sprint bill wouldn’t show up until my next monthly statement.

At this point, I was just happy to know that I had a working telephone to take to China, and I was glad to know that the issue was more or less resolved. Had I not been on such a hectic travel schedule, I would have dropped Sprint immediately.

4) One month later: I return from China, dial *3 to pay my Sprint bill, only to hear robo-woman’s voice telling me that I’m past due for the amount of $700.00. Now, I’ve never been late with paying my Sprint bill. In fact, I usually pay early. I’ve been a loyal Sprint customer for eight years. I didn’t use my phone in China, except to answer annoying messages from Sprint which I was receiving daily (Apparently, when you have an open dispute with them, they try to annoy you into submission by hounding you to death across the globe. You can run, but you can’t hide!)

So once again, rather than go through another two days of degradation trying to resolve anything on the phone with “customer service”, I drive to the Sprint store. During my jet-lagged attempt to get some answers from the guy in the store, I was told that this was somehow my fault because “we told you it would take a month for the credit to show up on your statement”. He also suggested that I pay the bill, even though I don’t owe them money, and wait until yet another month goes by for the billing department to straighten it out. This guy was literally yelling at me, telling me that it’s my fault that I was charged for three phones when I only ordered one. Rather than get violent with the guy, I marched out of there and promptly called “customer service” again to see if I could find some answers.

Finally, I get someone who isn’t on drugs to speak with. The “supervisor” more or less got it straightened out. It’s been almost three months, and I’m still waiting for that rebate. Never did get that “special offer”. After the mental anguish Sprint put me through, they should give me free phones and free service for life. I would drop Sprint, however I’m in China again this month, and I’m heading to Italy after Christmas. As grueling as my travel schedule is, I don’t have time to change service right now. Whenever I can take a break, dropping Sprint is high on my to-do list!

Funny side note:
While I was in China last month, I realized that I forgot to call Hertz before I left to reserve car to upon my return to the States. Since I really didn’t know how to dial US directory assistance from China to get the number for Hertz Rent-A-Car, I called Sprint to ask “customer service” for help. I explained to the woman that I was in China trying to reach directory assistance in the US so I could make a rental car reservation. The woman at Sprint “customer service” responded by yelling “Sir, we are not a travel agent”, and then hung up on me.

… At least they’re consistent.

I suggest you just leave Sprint. Because it is people like you who give customers the “bad name.” No one in their right mind would want to deal with you as the customer! I bet you are so great at your job, huh? Yeah right!! Now I feel alittle better venting! Isn’t it all about treat people as you want to be treated?

Do NOT just think “someone at Sprint thinks I want nights and weekends starting at 6!!!”

Today, (after I was literally yelling into the phone, talking to CSR, walking into a Sprint store so I have their own witnesses as well as other customers that heard the whole thing), I discovered that someone put international calling, on July 28th on all three of my phones. I never ordered it, never even asked about it.

This is FRAUD. They’re sneaking things by hoping you’ll not notice. Now, whether this is “wink wink” forbidden by management or it’s unethical employees is irrelevant. SPRINT is responsible. I’m contacting the Texas Attorney General and will be making a formal complaint to the FCC. Fraud in telephony of any sort is a federal crime. I will become a thorn in someone’s…

I am not even in a contract because I got a new phone. They always say the contract is to help offset the discounts given on new phones. I have an extended contract for changing my rate plan and adding another line. I add more business and get punished by having to deal with a bunch of disgruntled customer service jerks.

I even have someone there at sprint that thinks that I would just love to have nights and weekends starting at 6:00pm they have taken the liberty of adding it to my account on 4 separate occasions. Of course when I call and cancel and explain that I never wanted it they sound surprised, as if they couldn’t look back in the notes (that I have had read back to me so I know they exist, because it always ends in if you continue with that rude language I am going to hang up on you) and see that I am very adamant about the fact that I don’t F*ing want any god damned nights starting at 6:00 PM.

They also don’t find it odd that I am being charged for data usage ($100.00 worth of data usage) and that I am also being charged the flat rate unlimited data usage. This is after I called and had them reverse the charges the month before because they never add the flat rate data usage until I called and yelled at them when I received a 300.00 cell phone use for what I thought I was paying 15.00 for so I could have unlimited web usage.

They hire the rudest, no common sense having, unfriendly, must have a stick up their *ss, no happy face having, wish they had a “REAL” job that didn’t make them feel like the Scum of the earth for being such bastards, what they actually think they can call customer service.

Whatever happened to the customer’s always right. I have spent so many hours on the phone with customer service being transferred back and forth trying to get issues fixed. If I just gave up and didn’t spend all the time on the phone with those bastards I would have paid about $2,000 in unnecessary fees and unordered services.

BEWARE. It is not worth it you can get better prices, friendlier service, and most important of all just some RESPECT, from another company. Don’t give them another dime they don’t know what the meaning of Customer service is they are only in it for all the money they can get their hands on. They are going to need it I’m sure if they keep treating customers in this manner.

People will eventually get tired of being treated like crap. Customers are what makes your business. No customers no business.

I will be one less Customer supporting rudeness as the new “in thing to do”.

I don’t know how some of those customer service reps actually sleep at night knowing that they work for they worst company in their line of business and that they helped SPRINT obtain that reputation. Congratulations. YOU SUCK!!!

And if any of you are wondering…

Yes I do feel much better. I just needed to rant, I actually do feel better.
No offense to the very few customer service people that have actually helped me and made every effort to let me know they appreciated my business and that my time actually was valuable.

Thanks for the space to vent.

Until a later date.