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May 22, 2008, 9:19 am

ATT 3G update as iPhone looms

By Scott Moritz

AT&T’s (T) 3G network is almost done. Like 73% complete as of today. Nearly totally covered, well except for the 27% that will be finished later this year that is.

Just weeks away from the hotly anticipated launch of Apple’s (AAPL) 3G iPhone, AT&T – the exclusive telco sales partner to Apple in the U.S. – says next month “six remaining markets” will get a 3G network upgrade. The company goes on to say that it has 3G in 275 markets and “by year-end, the AT&T 3G network will be available in nearly 350 markets.”

Don’t be confused, be reassured. If you buy a hot new 3G phone from AT&T, it will certainly zip along at top network speeds as long as you aren’t trying to use it in those markets where it isn’t yet available.

Apple is expected to introduce the sleeker, faster iPhone early next month and start selling the phone by the end of June. AT&T is under the gun to get the entire network up to speed so its coveted iPhone users don’t flood the customer service department with complaints about inadequate 3G connections and broken promises.

To the instinct fanbois’

The instinct is garbage and does not stack up against an iPhone. iPhone killer means it does everthing + more. It doesnt even have Wi-Fi like the iPhone does, so instinct fails right out of the box. I took my instinct back and reverted to my mogul. Theres a reason the price is $129, and that’s because its far from an iPhone killer.

sorry

Posted By abbid, phoenix az : July 14, 2008 6:51 pm

I just bought Sprints Instinct and all I can say is that if you want to wast your money on an iPhone and a lousy AT&T price plan then you have a constitutional right to be stupid. This phone is absolutely amazing. It is fast and flawless and the coverage has been unbelievable wherever i have gone with it. Kudos to Sprint for putting a world class product in the hands of the consumer at a price everyone can afford. $99 a month and I get everything Sprint has to offer. Beat that AT&T, Verizon and T-Mobile!

Posted By Jim, Denver, CO : July 9, 2008 5:29 pm

It’s unfortune that all AT&T’s progress and efforts can’t be directed
into the 352 area.. If I want to make a call, I walk out to the front of my home stand in the middle of the road and be luckey to get TWO bars of signal strength,Oh well that”s progress……

Posted By Harold T Loschke Spring Hill Fl. : May 27, 2008 5:27 pm

GSM(Tmob, ATT) is a newer technology and has limited coverage in the US compared to its CDMA(Sprint, Verizon) counterpart which is older and has more tower assets. While GSM is the GLOBAL standard, CDMA in the united states typically will get you better coverage and larger DATA coverage.

Posted By RY Salem Oregon : May 25, 2008 6:30 am

Just when I thought Sprint would continue to beat Sprint in EVDO. This will probably beat Sprint’s EVDO speeds but I’m still sticking with Sprint because in my market Sprint has more EVDO coverage than AT&T has 3G.

Posted By Dan, Harrisburg, PA : May 25, 2008 3:15 am

It would be nice if at&t brought 3G coverage to the highlands of Irvine because it’s embarrassing that their corporate store there doesn’t get it (4 bars EDGE, 0-1 bar 3G).

I do hope that with these ‘improvements’, at&t no longer sometimes drops calls when it switches from 3G to EDGE, and allows the call to switch from EDGE back to 3G.

Would be even better if they just switched off their 2G network, but it’s the USA, and we’re about 2-3 years behind the rest of the world’s 3G and devices.

Posted By NuShrike, Los Angeles, CA : May 24, 2008 4:56 am

Verizon Wireless voice is great, but Verizon dataplans suck. AT&T is great at both (at least in Los Angeles).

All you guys still on Sprint really need to switch. Your phones are ugly and push to talk ain’t all that great.

Posted By Paul, Burbank CA : May 23, 2008 5:45 pm

I’m reading what you guys are saying about AT&T…NO TRUE, I was a Cingular customer for 2yrs and when my contract was up I was gone,the service sucked. I have Verizon and I have no problems, been with Verizon 4yrs and I am not going anywhere.

I believed a lot depends on where you live and travel…if your from a major city it does not count..

Posted By Keepin it Real, Norwalk, CT : May 23, 2008 2:32 pm

I’ve tried US Cellular, Sprint, and currently AT&T. In my opinion, the service I have today with AT&T is the best so far. I have zero complaints about my service today — I get 3G speeds everywhere I go, and never have problems with dropped calls or poor reception. Everything just works. That’s more than I can say for my friends who still use Verizon.

I’ve never had to deal with customer service to report a problem, but I can’t imagine AT&T being worse than the treatment I received at Sprint. The last time I spoke to AT&T customer service, with questions on international roaming, they were friendly and knowledgable. No problems for me.

Posted By Go Cubs, Chicago, IL : May 23, 2008 1:45 pm

ATT is great!!!! I been with them for six years and never had any problems in terms of coverage and I travel an avg four times a month. But, I also buy the top phones in the world. My avg phones are always $400-$600 (out of pocket) so that can play a factor. If you buy a free phone you might experience some problems. Of course you get what you pay for.

Posted By Johnny, New York city, NY. : May 23, 2008 12:15 pm

All –
In theory all the carriers have ubiquitous coverage. Its how they choose to deploy it. Take the AT&T/Bechtel marraige for example. A site that used to cost AT&T $17,000 to build now costs $71,000 because of Bechtel’s incompetence and 25 to 1 resource to site ratio. Note to carriers – be done already!! Get rid of Milestone payments, get rid of the large National firms and get back to your roots. Lets get back to regonality, regional accountability, regional P&L and T&M pricing. Guess what? Your system will get built – on time, on schedule and on budget. Amazing!!

Posted By Jackson, Duluth, MN : May 23, 2008 10:07 am

I have been an AT&T/Cingular customer since 2002 and I never had any reason to look elsewhere. I’m sure the 3G IPHONE will work great and even in area s without 3G coverage the 3G IPHONE will still give you the same performance as the original IPHONE, on their EDGE network. Win-Win in my book.

Posted By Lou, Chicago IL : May 22, 2008 9:40 pm

Would this any different than what Verizon or Sprint currently offers? I anm referring to the netwok, not the phone?

Posted By Dave, Irving, TX : May 22, 2008 8:40 pm

ive used at&t, verizon, mci(when they were around), etc. As far as making phone calls goes, verizon has the best coverage (even in the back ass woods of pennsylvania). While traveling, i always have a signal with verizon. Not so with att.

Posted By go pens pittsburgh pennsylvania : May 22, 2008 8:06 pm

Service with AT&T has always been great. As a long time customer, I have never had a problem. Wouldn’t consider any other company.

Posted By Sandra madison wi. : May 22, 2008 7:26 pm

AT&T’s 3G coverage in Sacramento and downtown Los Angeles is SOLID. I get really good connectivity and coverage for my laptop by using my Samsung Sync as a modem. While their customer service isn’t the easiest to use, I don’t think such a thing exists in today’s market – TMob, Sprint, and Verizon included. All things considered, AT&T has the fastest 3G network around.

Posted By Daniel, Sacramento, CA : May 22, 2008 6:42 pm

Funny. AT&T’s PR department likes to put a spin on the markets it covers or will cover with 3G including the HSPA upgrades.

For example: They consider Las Vegas 2 markets while Verizon and Sprint count Vegas as one. Or, they’ll cover an airport in any given city then claim they have 3G there for the masses.

It’s tactics like this that disappoint me with their stalled 3G rollout. I’m just 45 miles NE of Los Angeles in a populated area and we still don’t have 3G. Verizon and Sprint are coming on 3 years of having 3G here.

Sad.

Posted By Danny : May 22, 2008 5:07 pm

I used to have the Samsung BlackJack with the “unlimited data” plan, only to find out that this really plan didn’t include streaming content like video and audio.. does anyone know if the iphone data plan has this same stipulation?

Posted By Jimmy, S.F. CA : May 22, 2008 4:00 pm

I’ve had at&t 3G for almost a year now. I have to say their customer service is ‘nice’ on the face, but if you dig deeper such as with WCDMA technical questions, they will HANG UP on you, if not just lie they know anything about it.

It doesn’t help that I live a couple miles from an at&t store, and after asking them multiple times over the past year, I still can’t get reliable 3G where I am. It ridiculous the ass parts of Riverside and Santa Ana do, but not where I live.

It’s also unacceptable that there’s no coverage in the LA subways especially when I had a emergency recently and could not call out at any of the stations.

Posted By NuShrike, Los Angeles, CA : May 22, 2008 3:28 pm

Every iPhone will come packaged with a network coverage map, and customers will have to sign for it. Lol.

Posted By Gary Rybold, Irvine, CA : May 22, 2008 2:37 pm

Ma Bell is back.

Posted By fATT, Chicago, IL : May 22, 2008 2:27 pm

I have AT&T service and to be honest I have good signal pretty much everywhere. Most likely your phone antenna is defective and if you change phones you will have no more trouble.

Posted By Adam, Washington, DC : May 22, 2008 2:00 pm

I disagree, I had Sprint for like 10 years until I switched to AT&T when I bought the iphone. My service is drastically better. I never realized how poor my Sprint service was until I changed to AT&T. I love AT&T and my iphone, and upgrading their network to 3G is just going to make it better.

Posted By Ryan Columbus, OH : May 22, 2008 1:24 pm

I want an Iphone but will be damned if I go back to AT&T! Quite possibly the worst customer service experience with them ever.

Posted By Fred, Rochester, NY : May 22, 2008 1:06 pm

I’ve had service from all of the wireless companies and ATT is by far the best. Their current 3G Network works flawlessly for me, and reports of the newer speeds will provide a network that will truly be phenomenal! No other company can come close…Ya hear me now?

Posted By D. Riddle, Greensboro, NC : May 22, 2008 11:39 am

AT&T has a customer service department? Wonder where they were when I was a customer?

Posted By Scott Bakersfield Ca : May 22, 2008 11:04 am

T needs to stop doing this; they’ve become a company so large that it doesn’t seem to matter anymore if they are the “best” provider or if they do not meet deadlines; and the stock holders are suffering because of it. I have AT&T and I get service virtually no where, its one of the worst providers IMO.

Posted By Michael Brown, Baltimore, MD : May 22, 2008 10:34 am
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