Comments on: Wall Street looks for a signal from Sprint

By: Austin, TX

Austin, TX — Mon, 12 May 2008 02:52:15 +0000

Sprint customer service is terrible. They could fix some of the issues so easily.
The first thing they should do is change their billing system. That alone would cut down on so many customer service calls.
Hesse shold worry about customer service first. Instead he is trying to think of ways to make money in the future. In the future you may not have any customers left. I despise their cusotmer service. When I am doen with them they will need more the wi-max for me to come back.

By: James M., Tuscon, Arizona

James M., Tuscon, Arizona — Sat, 10 May 2008 16:47:22 +0000

As a seven year plus Sprint customer, I question some of the decisions made in the past by Sprint. It would have been great to move Nextel customers from their network to the Sprint network and get the ‘wonderful’ push-to-talk feature. There are several major gaps in their coverage area that were addressed by their competition faster and better. I for one, will be moving on, if another carrier can provide me with what I need. Hesse, has a major uphill battle to keep customers, this is where he should be concentrating, not on some future fantasy.

By: conner austin, texas

conner austin, texas — Sat, 10 May 2008 14:38:47 +0000

Maybe the reason that they are losing customers is that they seem to take their old customers for granted and forget about the basic services that got them where they are in the first place.

By: Rodney Thompson,CT

Rodney Thompson,CT — Fri, 09 May 2008 23:48:29 +0000

You sound like you are on the right track keep up the good work for the furture

Rodney, thompson,CT.May 9,2008

By: linda,Sun City, Ca

linda,Sun City, Ca — Fri, 09 May 2008 22:40:26 +0000

Well…Adrian…you have
written a very informative and int
eresting article.

Thank you for the data.

I love to learn new information.

Great article.

Wish more would write as great of articles as this one/you do.

Linda
http://www.attentiontodetailgifts.com

By: Adrian, Washington, D.C.

Adrian, Washington, D.C. — Fri, 09 May 2008 18:20:45 +0000

You sound like you are drinking his flavor of kool-aid. As employees, should you be working on how to fix that trainwreck of a company instead of being cheerleaders?

By: Matt, Coram, NY

Matt, Coram, NY — Fri, 09 May 2008 18:14:08 +0000

I think Hesse is the man for the job. He will save this company!

By: Trey, Dallas, Tx

Trey, Dallas, Tx — Fri, 09 May 2008 17:24:54 +0000

The tel com industry is an ever evolving animal. I think the Sprint changes and losses are a sign of growth in the furture. Like a tree it has to be pruned ever now in then or growth stops.
Sprint/Nextel will most certainly start making the turn up as others will have to start pruning their own trees as they go thru the growth and loss issues as well.

By: Grant, Omaha, Neb

Grant, Omaha, Neb — Fri, 09 May 2008 17:21:52 +0000

I’ve heard Hesse speak in person. He is impressive. As the article mentions, he appears very prudent in his decision-making and analytical skills. Sprint seems to have gotten the right guy to lead the company this time around.