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April 21, 2008, 2:20 pm

ATT braces for more hangups

By Scott Moritz, writer

The pinch on consumer spending continues to cause big hangups at phone companies where their core businesses — landline telephone service — is eroding faster than ever.

The latest round in the alarming decline in phone lines will come Tuesday morning, when AT&T (T) presents its first-quarter earnings. Analysts are expecting AT&T — No.10 on the Fortune 500 list — to report that the rate of line losses in Q1 exceeded the 8% hit it took last year. No. 2 telco Verizon (VZ) has an even higher cancellation rate, losing 8.1% of its lines last year compared with a 7.6% decline in 2006.

The news signals an acceleration of a troubling trend for the sector as consumers, already hit by higher gas and grocery prices, look to their phone bills as a place to trim expenses. AT&T was the first telco to ring the warning bell when it said in January that there was “softness” in some regions of the consumer market.

This sluggish economic backdrop has made a tough competitive market even tougher, as cable companies such as Comcast (CMCSA) and Time Warner Cable (TWC) grab market share with their triple play offerings — video, Net and phone services.

If there’s one area that may help offset the landline defections, it’s wireless. But even AT&T’s high-revving mobile unit — the Apple (AAPL) iPhone’s only U.S. carrier –  is feeling the slowdown as the market becomes saturated. AT&T is expected to have added about 2 million net new mobile phone customers in the first quarter, a number that is down seasonally from the 2.7 million user it picked up in the busy holiday quarter that ended in December. Verizon Wireless — a joint venture of Verizon and Vodafone (VOD) — is expected to post a retail post-paid net subscriber gain of 1.5 million, down from 1.9 million in the fourth quarter. Verizon is scheduled to post earnings next Monday.

No.3 wireless player Sprint (S) has already indicated that it may lose as many as 1.2 million subscribers in the first quarter as users continue to flee its ailing service in mass.

AT&T’s so-called landline business accounts for about 59% of total revenue and about 55% of its profits. With the number of lines falling, AT&T has had to trim costs to keep in pace. Last week AT&T said it was cutting about 4,650 employees, or 1.5% of its staff in a “streamlining” effort.

Analysts expect AT&T on Tuesday to post a pro forma profit of 74 cents a share, up from 65 cents in the year-ago quarter. Sales for the first quarter are expected to be $30.7 billion, an increase over the $29 billion a year ago.

My wife and I gave up our land line and cable last year due to a rise in living expenses. We have a cell phone family plan which we will be switching to pay per minute when our contract expires and netflix has replaced cable tv. It saves us over $100 a month.

Posted By Dan, Staten Island NY : April 22, 2008 2:35 am

So Sad; I can’t qualify for internet; they claim my line in the street won’t pass. One other neighbor ahs the same problem. Television? A way off dream yet I watched them put in their fiber optic 10 years ago+ 4 blocks away.

The question; Do they just want to fail?

Bob

Posted By R Mills Redding, Ca : April 21, 2008 6:01 pm

For a family, home business owner or those still using a computer modem, I can understand having a home landline. But for any single person to have a landline makes no sense to me. I dumped mine almost 3 years ago, never used it. Use my cell phone for everything and it goes with me anywhere.

Posted By Travis, Fremont, CA : April 21, 2008 4:20 pm

I switched from a land line to a cell phone a little over four years ago, and haven’t regretted it once. Overall, it’s cheaper and certainly more convenient.

Posted By Steve : April 21, 2008 3:29 pm

Excuse me for not having tears in my eyes learning the wireless phone service providers are suffering. The suffering was first there on the side of the consumers who were complaining about the very poor service these companies provided without any chance for remedy.

We, the customers (small fish), had very little leverage against the corporations (big fish) that treated us a cattle. Complaints were disregarded if they were even recorded. Lost connections, undelivered voice mail messages, “dead spots” (contradicting coverage maps) were frequent, but we were made to believe that those are isolated problems that nobody else experienced.

It is time for payback! Thank you fellow consumers for not trusting your cell phone companies any more. Unite against the evil organizations and find the players that work hard for the hard earned dollars of yours. We will all benefit from that.

Posted By Zoltan Rab, Winston-Salem, NC : April 21, 2008 3:21 pm

In addition to the reasons mentioned in this article, people are also defecting because ATT has once again raised it’s pricing for their Internet service and is ultimately going to price themselves out of customers. Why stay with landline/internet when you can have a much faster net experience, for what is basically the same cost with cable?

Posted By Joy, Dallas, Texas : April 21, 2008 2:57 pm
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