Comments on: eBay sales up 24%, but user growth is weak

By: James Philadelphia, PA

James Philadelphia, PA — Tue, 15 Jul 2008 18:13:34 +0000

I was once an aggressive buyer; but, now limit buying activity because:
1. eBay has jammed their site with too many peripheral eBay sales gimmicks that make the site too tiresome to navigate.
2. I have grown weary of dealing with sellers who exaggerate an item’s good points; yet conceal its flaws by omission. I have been stung too many time by this tactic.
In my opinion, eBay has no incentive to fix these problems and will continue to suffer a decrease of buyers until it is too late to revise its business model. ( See Article in Fortune, April 16, 2008 )

By: albertohernandez chico ca

albertohernandez chico ca — Fri, 11 Jul 2008 20:33:55 +0000

Honestly,
I dont feel a loyalty to Ebay. If another auction site came on I would list there also. Ebay needs to change its fees, feedback, policy and take care of its Sellers better.

By: Adam Salt Lake City Utah

Adam Salt Lake City Utah — Fri, 30 May 2008 03:46:00 +0000

Ebays managment simply has no idea what they are doing, they have alienated the hand that feeds them ,by changing the rules under which sellers operate.
I myself have been on ebay for years as a power seller , but now realize I have no future if i stay on ebay

By: Dave, Whitehall,Mt.

Dave, Whitehall,Mt. — Thu, 17 Apr 2008 03:54:59 +0000

I too wish there could be competition for Ebay. They offer nothing for the huge profits they make. I would list many items for sale if their charges were not so outrageously high. I also feel they should have some responsibility for the “shady” sellers on ebay.

By: KATE ARCADIA CA

KATE ARCADIA CA — Thu, 17 Apr 2008 03:54:02 +0000

I AM EBAY SELLER. EBAY DO NOT CARE ABOUT SELLER. THEY ONLY CARE ABOUT BUYER. EBAY SUSPENDED YOUR ACCOUNT ANYTIME. WE LET YOU MAKE MONEY, NOT BUYER. BAD EBAY BUYER EVERYWHERE, EBAY IS SO KIND TO THEM, NOT SELLER. YES. EBAY IS MONOPOLY.

By: Gary, Mission Viejo CA

Gary, Mission Viejo CA — Thu, 17 Apr 2008 02:29:48 +0000

I closed my EBay store. I am tired of ‘Fee-Bay’. My customers get a better deal and I make more money selling on my website.

By: Mark, Tampa Florida

Mark, Tampa Florida — Thu, 17 Apr 2008 02:24:59 +0000

It’s pretty simple for me actually. I stopped buying things from Ebay as they have stopped being “deals” from pricate parties and it has become more commercial in nature. It used to be that there were bargains to be had, they are few and far between now. The folks that have spoiled this to a large degree are the folks that seem to track the value of virtually any item and then swoop in,suck up the item, then immediately resell it. It used to be semi-fun to shop Ebay looking for a deal but there are now too many folks trying to make a buck on Ebay in a “vulturistic” manner. It would be interesting if they made some type of holding period before the new buyer could resell and item, say 6 months, to make it painful enough to stop the practice.

By: pete, eddison, NJ

pete, eddison, NJ — Thu, 17 Apr 2008 01:00:08 +0000

Greed Bay is only making more money by lifting fees on final sales. From our figures, the number of vistors to our ebay sites keeps falling, but our fees keep going up. Just view the ebay discussion boards and you will see a huge amount of comments on falling traffic and increasing fees which is making many sellers close shop.

By: Jack, Ridley Pa

Jack, Ridley Pa — Thu, 17 Apr 2008 00:34:00 +0000

You have to love a company that simply increases fees that aren’t really based on anything and people are impressed that their profits rise. Wait a few years til there is no one left on ebay.

By: Terri, Kansas City, Missouri

Terri, Kansas City, Missouri — Thu, 17 Apr 2008 00:21:19 +0000

Well, my fees went up 25% so I guess I contributed to the ‘bottom line.’ Number is listings is irrelevant, it has been proven that eBay cooked the books with fake listings.

The key metrics are the flattening in growth of the GMV, the dollar value of all closed listings, whether the sales was completed or not. So, non-paying-bidders and fraud sales, such as the fake $3 million music collection count toward GMV. The flattening of growth is indicative of the lower conversion rate and departure of the ‘buzz’ eBay has depended on for over a decade.

Another key is the lack of growth in active users. An ‘active user’ is someone who has listed, bid or used BIN on ONE LISTING in the previous 12 months. Even with this low bar, eBay can’t show growth. Even with an intrusive and obnoxious advertising campaign on TV and the net. Nobody cares anymore.

If it wasn’t for PayPal, increased international trade because of favorable currency exchange rates, and, surprisingly enough, Skype, the 1st quarter would have sang a different tune.

The moral of the story? Diversify, monopolize and then, who cares if you ignore and torque off your key group of customers.

By: Warren, Dale City, VA

Warren, Dale City, VA — Thu, 17 Apr 2008 00:17:50 +0000

Wait until May’s changes take effect and have time to sink in and then see where they go.

By: Kieran, Manchester, Greater Manchester

Kieran, Manchester, Greater Manchester — Wed, 16 Apr 2008 23:27:32 +0000

if they reduced charges, they’d increase GMV, and hence increase earnings and user growth long term. It’s the Laffer curve in action.

By: James Detroit, MI

James Detroit, MI — Wed, 16 Apr 2008 23:25:22 +0000

Wish Google would create an auction site! Ebay need some competition. One of Ebays BIG problems right now is the total lack of security. There are so many bogus auction on Ebay. I’m a sophisticated buyer and seller. I sell over $10K/mth and I got caught up in a fraudulent laser engraver action.

Fully agree with this comment;

“Ebay is a monopoly with no scrupples. They treat their customers (the people who list merchandise on ebay) like dirt. They overcharge for their services, protect themselves, leave sellers vulnerable, and pay their own upper management vast riches, which they wallow in, like champagne in a bathtub. Shame!”

By: Tony, Herrin, IL

Tony, Herrin, IL — Wed, 16 Apr 2008 22:24:03 +0000

As a counter to Jim’s post — I am a frequent eBay buyer and sometime seller. I have found most eBay sellers to be rapacious unprincipled little greedheads who overcharge on shipping and handling. As a consequence, I have limited my buying to a few select sellers.

By: Sherry, Oregon City, Oregon

Sherry, Oregon City, Oregon — Wed, 16 Apr 2008 22:14:49 +0000

Ebays “restructured fee model” is like pretty icing on a cardboard cake! What it give up front it takes away triple on the back. Ebay/Paypal, is in my opinion an illegal monopoly!

By: Jim, Alexandria, Virginia

Jim, Alexandria, Virginia — Wed, 16 Apr 2008 21:36:46 +0000

Ebay is a monopoly with no scrupples. They treat their customers (the people who list merchandise on ebay) like dirt. They overcharge for their services, protect themselves, leave sellers vulnerable, and pay their own upper management vast riches, which they wallow in, like champagne in a bathtub. Shame!

By: MW, Chattanooga, TN

MW, Chattanooga, TN — Wed, 16 Apr 2008 21:05:25 +0000

Well duh… “In February, eBay outraged some sellers when it reduced listing fees but increased the amount of money it takes out of each sale.”… no wonder the numbers are better. And, I wonder how many sellers are listing personal items to offset higher prices of just about everything these days… probably beats having a garage sale.

By: Harry Wang, Omaha, NE

Harry Wang, Omaha, NE — Wed, 16 Apr 2008 20:41:15 +0000

I hope they get some (more) positive action on their share price. I still think they are undervalued even after the move up the last half month. Harry "Search" Wang