Comments on: Sprint launches unlimited voice and data plan

By: Jim, Des Moines, IA

Jim, Des Moines, IA — Mon, 18 Aug 2008 19:49:57 +0000

Please forward this email to Dan Hesse…
I have the Simply Everything Plan. I was led to believe that I could still get my email from work when I ended my Nextel contract. I was also told it was part of the blackberry everything plan. Not true and now I am stuck paying the extra $20 a month. I guess everything is everything except the most important part of owning a Blackberry. I guess if its too good to be true, it usually is.

By: Anywhere that Sprint can here me !

Anywhere that Sprint can here me ! — Mon, 03 Mar 2008 17:36:55 +0000

Sprint is the WORST Company of modern times.

By: Travis, Charlotte,NC

Travis, Charlotte,NC — Sun, 02 Mar 2008 17:28:31 +0000

Sprint must first fix customer service issueS by bringing in qualified agents not seat fillers which is the practice of the call center located in Charlotte, NC. Second Sprint may want to sell off Next and focus on there core wireless service and its coverage ability. Third a reiteration of the first suggestion bring in a outside call quality group to monitor the actions of its agents who have no clue of what the company focus should be, exceptional service and product satisfaction

By: Jane Fleming, Los Angeles, California

Jane Fleming, Los Angeles, California — Fri, 29 Feb 2008 21:43:49 +0000

I had been waiting to bail-out once my contract ends in July but MAY reconsider. I admit it would be nice to have one flat bill per month – no fluctuating bills per month…. there is the pesky little problem of poor coverage and lots of dropped calls ;\

By: Steve, Cleveland Ohio

Steve, Cleveland Ohio — Fri, 29 Feb 2008 21:24:20 +0000

When my data service no longer worked due to a move into rural Ohio, I called to cancel that portion of service on the expiration date of the contract. Sprint customer service agent ‘Bobbie’ told me since I was a day past the billing period there would be a two hundered dollar fee for cancelling. Sprint lost all fourty of our corporate cell/data accounts in the next week as we moved the numbers to other carriers. Nice job Sprint!

By: ks, WS, NC

ks, WS, NC — Fri, 29 Feb 2008 21:20:43 +0000

I have been a Sprint customer for over 7 yrs and have seen some major improvements over that time. The 2 features that keep me with Sprint are the mobile to mobile and the 6 or 7 pm start time for nights and weekends. I have the family plan and so far have no real complaints. Customer service has been so-so. Depending on the day or time it can be good or horrible. I don’t see myself leaving Sprint just yet and have even talked friends into joining either Sprint or Nextel so that we can talk and not use any minutes. I just wish they had better coverage between Danville, VA and Richmond, VA on 360 and 58.

By: CJ, Knoxville, TN

CJ, Knoxville, TN — Fri, 29 Feb 2008 20:54:16 +0000

I paid the $300 fee to get out of my Sprint contract because the service was so bad and customer service was non-existent. When I cancelled the service I told the rep I was surprised after SEVEN years of being a customer that my complaints of lousy equipment and poor reception were not addressed. The rep’s comments was that Sprint had lot of other customers and was the leading service provider. Ummm, I guess losing a few customers does matter after all. No complaints with the competitor I went with.

By: Johnnie, Tampa Florida

Johnnie, Tampa Florida — Fri, 29 Feb 2008 19:11:57 +0000

Kelly, Baton Rouge you are correct I’m in Florida and have the Nextel service also and ever since sprint purchase Nextel the service has SUCK!!!!! You call them and get the run around am at the point now that I just want to close my account with them and move to Verizon or AT&T.

By: Jerri Tulsa, OK

Jerri Tulsa, OK — Fri, 29 Feb 2008 18:34:32 +0000

I’m very glad to see Sprint is acknowleding that they have a problem with providing customer service. That is the one thing I hate about having their service. The question is, what are they going to do to fix it? I have not had a problem with the reliability of the service or features. But call in and 1. you may or may not get someone who speaks English, and 2. you can speak to 3 different people and get 3 different answers. Its is extremely frustrating.

By: Joe, Cleveland OH

Joe, Cleveland OH — Fri, 29 Feb 2008 18:15:07 +0000

The fact that Sprint is struggling is a credit to capitalism! Anyone who’s ever dealt with their customer service and paid hundreds of dollars in cancellation fees for terrible service and broken promises should applaud. I might suggest that rather than trying to turn it around, Sprint should free up the bandwidth for the competitors!

By: Kelly, Baton Rouge

Kelly, Baton Rouge — Fri, 29 Feb 2008 15:53:07 +0000

Am I the only Nextel customer who wishes Sprint would admit it’s mistake and sell Nextel. Nextel was known for it’s network reliability (within coverage range) and excellent customer service until Sprint acquired it. It seems selling Nextel could be a win-win for both. Sprint gets cash for it’s turn-around strategy, and Nextel gets a chance to recapture it’s niche, reputation, and autonomy.

By: Bob Riley, Montgomery, AL

Bob Riley, Montgomery, AL — Fri, 29 Feb 2008 03:17:43 +0000

Three months ago I received a fourteen page billing statement from Sprint. I have two phones and get basic phone and texting service. The bill was so confusing I couldn’t understand how to read it. I called the customer service phone line and even the Sprint staff couldn’t explain how to read their bill. I don’t know why a bill can’t be on one page. It is clear that no one seems to care about anything working well at Sprint. It seems so simple how you can solve your problems–keep it simple and provide reasonable customer service. Why is this so difficult for Sprint to understand?

By: Quis, Kansas City

Quis, Kansas City — Thu, 28 Feb 2008 23:13:02 +0000

Oops. I meant to say Dan Hesse is left with building this company up.

By: Quis, Kansas City

Quis, Kansas City — Thu, 28 Feb 2008 16:19:06 +0000

I believe that their should be some sort of an investigation from the SEC in part to Nextel (before merging with Sprint) paying off extreme dollar amounts to so call affiliates that cost Sprint billions of dollars which could have helped the company’s books. The whole Nextel deal was horrible, obviously, however I also questioned why Sprint was so chummy with trying to appease so many executives at Nextel. When one company swallows another, all the appeasement is out the door. You do what is best for the share holders. Gary Forsee ran this remarkable company to the ground and now Gary Foresee is left with building a company up. Sprint needs to get back to their beginnings. The dime line advertising in the late 80’s early 90’s, was “simple” compared to the over confusing discounts and “family and friends” offerings. What made people sprint to Sprint was this David vs Goliath type advertising. Sprint has totally lost focus with consumers and just needs to regain consumer trust. If Sprint wants to win and gain in this market place, they need to make EVERYTHING Simple. A lot of marketing in the wireless world is totally confusing and consumers know it, just no one really talks about it. Sprint can win, and a lot of people are championing them to win. Make Sprint hip and young, attack T-Mobiles marketing towards the youth, and Attack Verizon and AT&T’s market of young to old adults by just making contracts clear, and advertising simple.