Comments on: Google’s Checkout perks paying off

By: Doug, Scottsdale, AZ

Doug, Scottsdale, AZ — Thu, 20 Dec 2007 15:45:10 +0000

Go Lanny!!

By: Erich Brookfield, WI

Erich Brookfield, WI — Thu, 20 Dec 2007 14:06:31 +0000

“I love how some peoples comments look like a five year old wrote them. Have some self pride, at least use full sentances.” Prior to insulting people, one should note that “sentances” is spelled s-e-n-t-e-n-c-e-s. At any rate, I am a merchant that has used both versions and done programming with the API’s, they’re both frustrating. Paypal is not user friendly, and simple tasks are very difficult to perform. Can someone on this list start a new service?

By: Graeme, Manchester UK

Graeme, Manchester UK — Wed, 19 Dec 2007 13:26:24 +0000

Love Google’s checkout! I’ve used it several times and love the fact that your info is held with google, rather tan floating about with many merchants. Fast, easy and effortless. Happy Buying. P.s. Google innovates, also love their Documents with upload and publish features.

By: John C, San Jose CA

John C, San Jose CA — Wed, 19 Dec 2007 06:29:58 +0000

I agree these other comments seem abnormal. Google Checkout has always worked great for me.

By: Donald, San Jose, CA

Donald, San Jose, CA — Tue, 18 Dec 2007 19:09:44 +0000

You’re Kidding Right? Google Checkout and everything else google has built outside ad words is complete crap. Sure if you want hackers to get your money take over your lives go right ahead and enter that CC number into google checkout. The most unsecure platform and web company out there.

I don’t think you have your facts, or you are being paid off by google to exaggerate the truth about checkout.

By: Yi-Wyn Yen

Yi-Wyn Yen — Tue, 18 Dec 2007 18:40:12 +0000

Google did not disclose the average savings from merchants. Several online retailers told me they’re saving 2-3% in transaction fees because Google is waiving those costs. That’s money going straight back to the owner’s pocket. In comparison, they say they’re giving PayPal $600-700 a week in processing fees.

Having said that, if you’re an online merchant, that 10% click-through rate effectively means you’re getting a 10% economic bump by using Checkout. Consider you’re spending $1 per click, and your competitor is spending $1.10. Because you’re showing up 10% higher, you’re getting the same returns. Hope that helps, P.J.

By: John Galt, Menlo Park, CA

John Galt, Menlo Park, CA — Tue, 18 Dec 2007 18:05:33 +0000

5/6 comments = negative. I wonder Paypal or eBay employees are writing these statements of questionable intent. From my own personal use with Google Checkout, all 27 of my transactions from the past two years were successful, and I have used multiple CCs and shipping address.

As for K Y’s rather strong “dislike” for Google Checkout, I just assume he doesn’t understand what buyer protection means. If you have ever read any of Checkout’s protection policy, you will realize over 99% of their transactions are protected. The remaining friction is result CCV # not matching the CC#.

By: PJ at Knowingart.com

PJ at Knowingart.com — Tue, 18 Dec 2007 17:49:05 +0000

Doesn’t Google offer an advertising (Adwords/Adsense) discount or credit to Checkout users? I thought you would tell us how much cash Checkout advertisers saved on advertising, or some relevant statistic.

To me, that was clearly the reason to use Checkout (over Paypal).

By: jack, san jose, ca

jack, san jose, ca — Tue, 18 Dec 2007 17:38:40 +0000

worst service EVER.

By: Anonymous

Anonymous — Tue, 18 Dec 2007 16:34:19 +0000

Yeah Google is greedy and dumb

By: Nitin, Houston, TX

Nitin, Houston, TX — Tue, 18 Dec 2007 14:55:18 +0000

google checkout has never worked for me. it keeps rejecting my platinum (and other) credit cards. Upon contacting the customer service, i was told to use “some other card”— way to go CUSTOMER SERVICE!!! I was using the CC that i use about 10-15 times a day…. check your systems GOOG.

By: Blayz, Atlanta, GA

Blayz, Atlanta, GA — Tue, 18 Dec 2007 14:43:23 +0000

Why would you need “buyer protection” when it comes with the credit card that you use?

By: TS Carpenter, WY

TS Carpenter, WY — Tue, 18 Dec 2007 14:32:52 +0000

I second KY’s comments. I ordered from a company that NEVER sent me the product although I contacted them and Google several times. Google did NOTHING — thank goodness it was only a $10 loss. Never again.

By: John, Atlanta Georgia

John, Atlanta Georgia — Tue, 18 Dec 2007 14:20:28 +0000

I love how some peoples comments look like a five year old wrote them. Have some self pride, at least use full sentances.

By: K Y, Grand Rapids, MI

K Y, Grand Rapids, MI — Tue, 18 Dec 2007 13:38:37 +0000

I hate Google Checkout. They don’t care of buyer. They don’t have buyer protection. That’s the reason in year 2007, I didn’t use Google checkout